Shipping policy

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Shipping to your accommodation within Japan is FREE per destination, regardless of the number of items ordered. All shipments are fully insured during transit for your peace of mind.

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We deliver to your designated hotel or accommodation within Japan. Delivery is available to staffed properties, including private rentals, provided that a recipient is present to accept the package. Deliveries to unmanned properties are not available.

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Please ensure that your accommodation agrees to receive packages on your behalf and that the recipient name provided matches the name used for the reservation.

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Delivery typically takes 2 to 5 days, depending on the destination.

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In Japan, delivery services are generally available year-round, including weekends and public holidays.

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We recommend placing your order at least one week prior to your arrival in Japan.

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Once your order has been shipped, we will provide the courier details, tracking number, and an English-language tracking link.

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If your item arrives damaged, please contact us within 48 hours of delivery with photos of the package and item.

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For any questions regarding our Shipping Policy, please contact us at contact@nowatokyo.com

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Refused Deliveries by Accommodation

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We are not responsible for delivery refusal due to accommodation policies, reservation discrepancies, incorrect information provided by the customer, or the absence of staff to accept the package.

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In such cases, the order will be considered fulfilled once delivery has been attempted to the address provided.


If we do not receive a response within 14 business days, the order will be canceled, and we will proceed accordingly.

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Address Changes

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You may request a change to your shipping address before the order has been shipped.

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We are unable to accept address changes once the order has been shipped.

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