Refund policy
Return & Refund Policy
We offer a 14-day return policy from the date of delivery within Japan.
To initiate a return, please contact us at contact@nowatokyo.com Items sent back to us without a prior return request will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Please note that customs duties, import taxes, and any related fees are the responsibility of the customer and are non-refundable by us.
The item must be returned in the same condition as received, with all original tags and packaging included.
Each item is equipped with a security tag bearing a unique ID number. To prevent fraudulent returns, we cannot accept returns or issue refunds if the tag has been removed or damaged.
Please inspect the item carefully before removing the security tag. This policy supports our guarantee of authenticity and quality control. We appreciate your understanding.
If the returned item shows signs of use, wear, or alteration, we reserve the right to refuse the return or issue a partial refund.
Once your return request has been approved, the item must be shipped within 3 business days via a trackable and insured shipping method.
Our returns are processed at the following storage facility. For domestic returns within Japan, the staff at your accommodation may assist you in completing the shipping label.
Return Shipping Address
〒007-0848
北海道札幌市東区北48条東3丁目1-7 プライムステージ303号
宛先: 能和カンパニー 能和貴行
For returns from overseas, please use the following address written in English:
Address: Prime Stage #303, 1-7, Kita 48-jo Higashi 3-chome, Higashi-ku, Sapporo, Hokkaido 007-0848, Japan
Attn: Takayuki Nowa, NOWA & CO.
If you have any questions about our Returns and Refunds Policy, please contact us at contact@nowatokyo.com
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Nowa Tokyo Select [operated by NOWA & CO.]
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Once the item has been shipped, please provide us with the tracking number so we can monitor its delivery and process your refund promptly.
If the returned item arrives damaged, the refund process may be delayed while the condition is assessed.
If the returned item incurs additional customs duties, import taxes, or related fees, we may deduct such charges from the refund.
Upon receiving and inspecting the returned item, we will process the refund based on the original purchase price, typically within 1–2 business days. Refunds will be issued to the original payment method used at the time of purchase.
We appreciate your understanding.
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Notice from Shopify
1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
3. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
4. Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund.